Shipping Policy

All in stock orders are shipped from our depot within three business days after your order is confirmed. You will receive an e-mail with tracking information once your order has been shipped. The product sent from our depot will arrive at your address within 30 days after the product is sent out under normal transportation conditions.

Please note that orders that contain both in stock item(s) and pre-order item(s) will only be shipped once all items in the order are in stock. Additional shipping fees will apply if customer wishes to receive item(s) before all items in the order are in stock. Additional shipping fees may also apply if the customer needs to update the shipping address.

We currently ship to select major countries. Please enter your shipping address during checkout to determine if we ship to your country. Please do not hesitate to contact us if your country is ineligible for shipping.

International Shipping - Import Duties, Taxes, and Customs Clearance Fees

POP COSTUME is not responsible for import duties, taxes and customs clearance fees. We usually use air express. If you want to arrive faster, you can choose other shipping methods, but the shipping cost is on your account

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. There are many reasons that a package may be returned to us as undeliverable.

* Item is too big for a P.O. Box. Some items are too big to ship to a P.O. Box and must be shipped to a street address.

* Incorrect Address/Address Format/Missing Information. We always ship packages to the exact shipping address provided by you. The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).

* Failed Delivery Attempts. Most carriers make three (3) attempts to deliver a package. After three attempts, the package may remain available for pickup up to a week. After this period, it will be returned to us.

Previous shipping costs for those undeliverable packages that are returned to us are not refundable. You may request to have the package shipped again to you. Standard shipping costs will apply to all requests for re-shipment.

Lost, Stolen, or Delayed Orders

Please contact your local post office or shipping carrier and provide them the tracking number from the shipping confirmation email. Unfortunately, we do not have any more additional information once your order has shipped.POP COSTUME is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the local post office or shipping carrier. We apologize if your package is delayed past its "estimated arrival date" but delays are out of our control. Please contact your local post office or shipping carrier for the latest updates.